Terms of service

Terms of sale and website use

Updated 7 October 2026. These terms apply to purchases from Makochan at makochan.shop. Our business identity and contact details are in the legal notice. We use Shopify to operate the online store.

Consumer rights and existing orders

Nothing in these terms excludes or limits mandatory consumer rights, including withdrawal, delivery remedies and the legal guarantee. More favourable commitments made for an existing order remain applicable. Changes published after purchase do not retrospectively change the price, delivery agreement or rights attached to that order.

Products, prices and ordering

Read the description, variant, availability and delivery information before ordering. Some goods are sourced from suppliers, imported or offered as preorders. Availability to order is not confirmation of stock in Belgium. Screen settings can affect colour appearance, but goods must conform to their description and the contract.

The checkout displays the currency, applicable charges, available payment methods, shipping options and total payable before you place a paid order. Contact us before buying if a destination, charge or delivery condition is unclear. We will not add optional paid extras without your consent. Check your order and contact details carefully and tell us promptly about an error.

An order confirmation acknowledges your order and is not confirmation of dispatch. If an item becomes unavailable or we identify an error affecting your order, we will contact you to explain the proposed resolution. We will not substitute goods or impose a higher price without your agreement. If we cannot fulfil an order, we will refund the affected payment without undue delay.

Payment

Payment is due as stated at checkout or under a separately agreed payment arrangement. Any third-party payment arrangement is subject to its applicable terms and your mandatory rights. These terms do not impose a 10% monthly late-payment fee. For consumer debts governed by Belgian law, we comply with the required free first reminder, statutory waiting period and applicable limits on charges. We will provide details of a disputed amount on request.

Preparation, dispatch and delivery

Read our shipping information for current estimates. Preparation and supplier sourcing come before carrier transit; express transport does not remove preparation time. A tracking number can exist before carrier collection. Individual goods may be delivered separately.

For EU consumer purchases, delivery is due without undue delay and within 30 days unless a different delivery time was agreed. If we miss the agreed time or default period, you can generally require delivery within an appropriate additional period and terminate if that period is also missed. You need not allow an additional period if we refuse delivery or an essential delivery deadline was agreed or clear from the circumstances. On termination for non-delivery, amounts due are refunded without undue delay.

For transport arranged by us, the risk of loss or damage remains with us until you or a person you nominate, other than the carrier, takes physical possession. A different legal rule may apply if you independently commission a carrier we did not offer. Contact us about missing or damaged parcels; we remain responsible for our obligations as the seller.

Withdrawal, returns and legal guarantee

Our Refund & Withdrawal Policy explains the 14-day withdrawal period, notice and return procedures, costs, exceptions, refund timing and legal guarantee. Supplier-ordered goods and preorders are not automatically personalised goods. Statutory rights apply to sale items too. The FAQ gives practical answers.

Responsible website use

Do not use the website for unlawful activity, fraud, harassment, infringement of others’ rights, or attempts to compromise its security. You must have the legal capacity or required authorisation to make a purchase. Keep your account details secure. We may take proportionate action against misuse, without removing rights relating to a valid purchase.

Use of external websites is subject to their own terms. This does not transfer our responsibility for products sold by us to their manufacturers or suppliers. Customer support messages and personal information are handled according to our Privacy Policy; contacting us does not give us unrestricted permission to publish your private correspondence.

Liability and applicable law

We remain liable as required by applicable law. These terms do not exclude liability that cannot legally be excluded, or replace statutory product guarantees with an “as is” disclaimer. Belgian law applies, without depriving consumers of mandatory protection under the law otherwise applicable to them. Nothing here restricts your right to bring a claim before a court available to you under mandatory rules.

Contact and complaints

Email makochan.store@gmail.com with your order reference, the issue and the resolution you seek. You can also use the contact details in our legal notice. We will consider your complaint and explain the next steps. Any out-of-court procedure does not remove your right to seek a legal remedy.