Legal notice

Business identification and contact

Registered seller: Tham-My Bui, sole trader
Trading name: Makochan.store (Makochan)
Website: makochan.shop
Enterprise number: 0768.308.888
VAT number: BE0768.308.888

Business contact address:
Mandsteenweg 5
1785 Merchtem
Belgium

Email: makochan.store@gmail.com
Telephone: +32 488 40 65 55

For orders, complaints, withdrawal notices or privacy questions, contact us using the details above. For an order issue, include your order reference, what happened and the resolution you would like. You may send a withdrawal notice here; physical product returns are handled using the designated warehouse and instructions in our Refund & Withdrawal Policy.

Delivery and consumer information

Current preparation and delivery estimates are in our shipping information. Read our FAQ, return policy, terms of sale and privacy policy for further information. Website estimates do not remove mandatory consumer rights or change an existing delivery agreement.

Complaints

Please contact us first so we can try to resolve the issue. If it remains unresolved, you can consult Belgium’s Consumer Mediation Service about whether it can assist. For a cross-border EU consumer dispute, the European Consumer Centre can provide information about assistance. This information does not restrict your right to seek a remedy before a competent court.

Updated 7 October 2026.