Shipping policy

Delivery update — 7 October 2026

Some orders are taking longer to prepare and dispatch. We are sorry for the wait. Please allow for preparation time plus delivery after dispatch. Placing an order or receiving a tracking number does not mean the carrier already has your parcel.

How long will my order take?

  • Moeyu imports: allow around 3–6 weeks in total as a planning estimate, including preparation and delivery. This is not a guaranteed arrival window. Some current delayed or partly fulfilled orders have already exceeded six weeks. If you need an item by a particular date, contact us for an item-specific estimate before ordering.
  • Special Request and supplier-ordered items: these are sourced for your order and are not held in our local warehouse. Supplier availability and dispatch timing need to be confirmed individually; there is no reliable fixed delivery window for all these items. Please contact us before ordering if timing matters. If we cannot fulfil the request, we will contact you and refund the affected item.
  • Items confirmed ready to ship from Belgium: preparation still comes before the carrier journey. Ask us to confirm availability and the dispatch estimate for your chosen item or variant. An item being available to order does not by itself mean it is ready for immediate dispatch from Belgium.
  • Preorders: any stated release or availability date is separate from the final delivery date. Preparation and carrier transit follow availability.

Preparation and carrier transit are different

Preparation includes sourcing where applicable, receiving stock, checking and packing your items. Transit begins when the carrier receives the parcel. Express shipping affects the carrier journey; it does not remove sourcing or preparation time.

Our review on 7 October 2026 found a median of about 13 calendar days from ordering to the recorded fulfillment date for recent shipped orders. The 24 delivered international tracking records we checked showed carrier journeys of 5–14 calendar days. These are historical observations, not guarantees; a fulfillment record or label creation is not proof of carrier collection, and outstanding orders can take longer. Delivery varies by origin, destination, carrier and customs.

Where we say “weeks”, we mean calendar weeks. Any carrier quote stated in business days excludes weekends and applicable public holidays. Please do not interpret a carrier's transit estimate at checkout as the full time from placing your order.

Tracking your parcel

Use the tracking link in your shipping email or order status page. “Label created” or “Shipment information received” means the shipment has been registered; the parcel may still be awaiting carrier handoff. Movement scans show its progress after collection. Orders with several items may have separate parcels and tracking links.

For help, see our order tracking guide. If tracking stops updating, shows a return to sender, or your expected dispatch date has passed, email makochan.store@gmail.com with your order number. We can check the order and explain the available next steps.

Already waiting for an order?

Please contact us with your order number for the status of each outstanding item and an updated estimate. If you would prefer to cancel or discuss a refund, include that in your message. See our Refund & Withdrawal Policy for the applicable terms. This update does not change the timing agreed for an order already placed or your applicable rights.

Shipping costs and packaging

Available shipping methods and costs are shown at checkout. For an unavailable destination or an express-shipping request, contact us before ordering so we can check the options. Orders are packed discreetly in a plain outer box.